TERMS AND CONDITIONS
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The Contract exists between Stansted Upholstery (Aine Allanson) and the Client.
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Stansted Upholstery endeavour to deliver items forming part of this contract at the specified time, my obligation however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. I will keep the client informed of supply problems, or other factors, which can affect delivery times. If completion is required by a specified date then I must be informed at the time of ordering.
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To avoid confusion orders will be confirmed in writing.
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Work can only commence once final decisions about all fabric/materials are made by the client.
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Changes to orders also can only be accepted in writing.
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Any additional instructions must be confirmed in writing and a price agreed for the additional work and materials, before the work can proceed. Additional work, which may not be apparent when the estimate is provided, will be advised to the client on discovery, and a course of action agreed. This includes frame repairs, which are hidden by upholstery.
All old covers will be removed prior to upholstery, these covers will be discarded unless the client advises that they are to be returned, this advice must be written into the order. This includes old cushion pads and stuffing.
I do my best to advise customers of the suitability of fabrics, whether supplied by me or not, however, I can only take responsibility for materials which are supplied by me ONLY; covering fabric supplied by the Client is at their own risk. Shortage of covering fabric supplied by the Client is the Client’s responsibility. I cannot be held responsible for fabric flaws. If fabric with flaws, substandard quality or incorrect meterage is supplied by the Client, they will be notified. It is the Client’s responsibility to take this up with their supplier. (Please request fabric companies to roll all fabric on tubes, with no more than one fabric per tube. One continuous length of fabric should be used unless an extra amount is taken into account for pattern matching. I will do my best to remove creases but this cannot be guaranteed).
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If fabric is not supplied by me, a surcharge of 20-25% of the overall labour cost will be added. This will be discussed during the initial consultation.
Fabric supplied through me will usually be ordered the next working day, unless requested otherwise, or when the deposit has been received from the Client. Any quality or meterage issues with the fabric will be taken up by me with the Supplier on behalf of the Client. Where printed and woven fabrics will not pattern match accurately I will inform you for further instructions. I reserve the right to add a surcharge to the make-up costs where fabrics, woven or printed off-grain, require extra time to make and where fabrics and patterns behave unexpectedly.
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I cannot be held responsible for the present or future behaviour of the treatment/fabric/trims, such as wearing and deterioration, stretching, shrinking, staining, cleanability, fading or damage to person or property, where the consumer has acted against the manufacturer’s/retailer’s instructions i.e. washing instructions, steaming etc.
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All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishings (Fire) (Safety) Regulations 1988. All new covering fabric supplied by me will comply with the regulations with the exception of covers which contain 75% natural fibres, when it is acceptable to use an FR interliner/barrier cloth which complies with the regulations. Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations with regard to filling or cover.
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With regard to the Client’s own material. When a Client supplies his/her own materials, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the relevant regulations in force with regard to Fire and Safety (as described above). I am happy to offer advice and guidance.
Any problems with an order must be brought to my attention within seven days of receipt of the order. Thereafter charges will be made for any corrections. I will not be held responsible for charges if you have another company make corrections – you will still be responsible for the original bill. Charges will be made to corrections that are not my fault.
Complaints will be dealt with as quickly as possible and resolution will be my prime objective.
PAYMENT TERMS
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A deposit (non-refundable) is required for me to accept an order. The minimum initial deposit installment is 50% this is to reserve booking, plus the cost of material. The balance is due in full on delivery/collection. Interest on overdue accounts will be charged at 1.5% per month or part thereof. Prices quoted stand for three months.
NOTICE OF RIGHT TO CANCEL
The initial deposit will form an acceptance of the terms and conditions.
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If you wish to cancel this contract you MUST DO SO IN WRITING and deliver personally or via email to Stansted Upholstery, within 7 days from receipt of confirmation of the order. Any deposits paid will be refunded, unless work has already started or fabric has been ordered (in this circumstance the ordered fabric will be the property of the Client).
COLLECTION
Finished projects/furniture must be collected within 5 days of notification of completion (unless agreed otherwise), After this time a storage fee of £3 per day will be charged.
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